> ## Documentation Index
> Fetch the complete documentation index at: https://bilt.me/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Generation stopped with an error

> What to do when a build fails or the chat shows an error

<Note>
  Your work is saved. An error during a build never loses your project or your chat history.
</Note>

## What to do

<Steps>
  <Step title="Try to send the prompt again">
    Most errors clear on a second attempt. Retry before changing anything.
  </Step>

  <Step title="Send your request in smaller pieces">
    If it fails again, ask for one change at a time instead of several at once. Smaller requests almost always succeed.
  </Step>

  <Step title="Start a fresh message for the stuck step">
    If the same step keeps failing, send a new message describing only the change you want — and don't repeat earlier instructions.
  </Step>

  <Step title="Refresh if the page seems frozen">
    Refreshing is safe. Your project and chat history come back exactly as they were.
  </Step>
</Steps>

## Why this happens

An error usually means one of three things: the request was too complex to finish in one pass, a brief network issue interrupted the build, or the step was harder than it looked. In every case, a smaller and simpler request is the fastest way through.

## Still stuck?

If the same prompt keeps failing after a few tries, ask in the [Discord community](https://discord.gg/9Y8vpDAhbD) or email [support@bilt.me](mailto:support@bilt.me). It helps to include what you typed when the error appeared.